Technical Service Data Analyst

Overview

As a Technical Services Performance Specialist, you will monitor and optimize Technical Service processes across Technogym subsidiaries. You’ll translate data into actionable improvements to boost service excellence and customer satisfaction. You’ll train teams remotely and on-site, and ensure consistent reporting across the global organization. Your work will shape performance initiatives and enable ongoing improvement in service delivery.

Responsabilità Analyze data and KPIs in Technical Service to spot trends and improvement opportunities

Provide direct support to subsidiaries to boost efficiency and streamline processes

Deliver training sessions to subsidiary colleagues, remotely or on-site

Transfer know-how on reporting and monitoring tools across the Technical Service organization

Manage processes (e.g., Warranty Refund) with subsidiaries and distributors to ensure correct, timely execution

Help collect and formalize business specs for developing and improving reporting tools

Support adherence to key processes to ensure data accurately reflects service level

Contribute to define and implement performance improvement plans and monitor progress with subsidiary teams

Contribute to implementing Technical Services strategic fundamentals with a continuous improvement mindset

Requisiti fondamentali Passion for fitness, proactive and ethical

Experience in fitness industry desirable

Excellent analytical and communication skills; curiosity and creativity

Master's Degree in Engineering (or related field)

1–2 years in Technical Service, After Sales or related roles

Proficiency in ERP systems and IT tools (e.g., Salesforce, Excel, PowerPoint)

Knowledge of project management methodologies and tools

English proficiency (CEFR B2)

Availability for international business trips

Ability to execute tasks quickly and accurately

Good teamwork and listening skills

Analytical thinking

Strong communication

Curiosity

ERP systems

Salesforce

Excel