Customer Operations Manager I | EMEA

Overview

You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.

Retribuzione / Benefits Stock grant opportunities

Remote work flexibility

WeWork access (optional)

Equal opportunity and inclusive culture

Competitive pay

Benefits and rewards adjusted by country

Responsabilità Manage a high volume of small spend accounts in your market segment

Identify and flag risks that could lead to customer churn

Build and nurture client relationships, uncovering pain points and growth opportunities

Be the voice of the customer by sharing product and operational feedback with internal stakeholders

Ensure high-quality day-to-day customer experience and timely response to requests

Drive adoption of Deel features to improve retention and satisfaction

Requisiti fondamentali Minimum 2+ years of relevant, client-facing experience

Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity

Strong relationship-building with calm demeanor under stress

Quantitatively inclined with ability to draw insights from data

Self-starter with growth mindset and high responsibility

Proven track record of achievement and ability to impact business outcomes

Strong analytical foundation and ability to synthesize data into actionable recommendations

Curious and impact-driven

relationship architect

calm under pressure

collaborative team player

data analysis

synthesizing complex data into recommendations

stakeholder management