Platform Engineer

Overview

As a Systems Management Specialist, you shepherd the System Architecture Plan and manage resources to ensure InterSystems software is delivered and deployed per project requirements. You collaborate across teams to patch, build, and install TrakCare on customer platforms, while maintaining hosted solutions and infrastructure. You troubleshoot, optimize performance, and support custom development and integrations. You contribute to presales architecture and produce technical documentation, with opportunities to train on-site and automate routine operations. You help drive service quality and scalable delivery.

Responsabilità Design, review, and install InterSystems products including TrakCare patches, releases and builds on customer platforms per QA and SLAs

Administer and maintain hosted solutions and related infrastructure with cross-team coordination

Provide technical support for troubleshooting and performance analysis of implementations

Support custom development (JavaScript, UDFs, interfaces, reports, data migration scripts) and conversions

Test and support TrakCare utilities (patch tool, print service)

Assist Presales with architecture, configuration, and hardware sizing requests

Produce technical documentation (reference materials, installation instructions, user guides, KB articles)

Participate in on-site technical training and implementations as required

Script, maintain, and verify backups; automate routine deployment activities

Contribute to continuous improvement of operations for exceptional service quality

Requisiti fondamentali In-depth Linux/UNIX system configuration, implementation, and administration experience (prefer SUSE/RedHat)

Strong scripting skills and ability to modify system-level code to improve performance

Familiarity with information security best practices

Creative problem-solving and strong troubleshooting/analytic abilities

Experience managing mission-critical infrastructures and applications

Availability to work outside normal hours for system updates as needed

problem-solving

troubleshooting

team collaboration

Linux/UNIX administration (SUSE/RedHat)

Scripting and coding for system improvements

InterSystems TrakCare environment knowledge