Branch Manager - Freight Forwarding Milan, Italy Posted on 07/25/2023 Be the First to Apply
Milano, Lombardia, Italy
Key Responsibilities
Customer satisfaction & Operational excellence
Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
Communicate with concerned parties for the improvement of the process interfaces
Escalation contact in case of issues/problems and ensure corrective/preventive actions
Business Development
Coordinate implementation of new business with Sales
Ensure local sales development
Retain and develop branch accounts
Management
People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR.
Ensure proper interfaces Sales - Operations
Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
Ensure alignment with Product Managers, Sales Manager and Finance
Responsible for adherence of QMS and all other standards.
Adherence to Security/Safety Guidelines and external regulations
Reporting and Statistics (Volumes, KPI‘s)
Requirements
We are looking for a seasoned professional with 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence. Minimum 5 years’ experience in management with P&L responsibility.
Successful management of all key stakeholder relationships including shareholders and external government agencies.
Advanced knowledge of logistics process and security procedures and protocols.
Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.
Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.
High level analytical, conceptual and problem-solving skills.
Strong commitment to client service excellence with the ability to build solid relationships.
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