IT Support Consultant, Technical Enablement

Overview

In this role, you will provide first-line technical support for infrastructure, tooling, and development processes, acting as a trusted technical partner for delivery teams. You’ll investigate incidents, coordinate with specialists, and drive issues to resolution, contributing to reliability and efficiency of the delivery environment. The position sits in the Technical Enablement team, helping teams navigate infrastructure, testing, and configuration challenges. You will work closely with engineers, architects, and product teams to remove blockers and improve delivery quality.

Retribuzione / Benefits attractive salary

bonus scheme

pension

flexible working hours

hybrid workplace model

personalized professional development

Responsabilità Provide first-line technical support for infrastructure, tooling, environments, and development processes

Investigate, troubleshoot, and coordinate resolution of technical issues with cross-functional teams

Take ownership of problems from initial investigation through resolution

Support and maintain test environments and end-to-end infrastructure

Monitor automated test executions and analyze failures to identify root causes

Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers

Assist business consultants with configuration and DevOps-based development practices

Contribute to continuous improvement initiatives to increase efficiency, quality, and delivery reliability

Requisiti fondamentali Experience in technical support, application support, IT operations, software delivery, DevOps, or similar technical role

Strong troubleshooting and problem-solving skills with ability to investigate incidents and identify root causes

Ability to own issues and drive them to resolution with multiple stakeholders

Basic understanding of software development principles and the software delivery lifecycle

Familiarity with programming languages and tools listed in the description

Strong communication

Proactive and collaborative attitude

Ability to explain technical concepts to technical and non-technical audiences

C# or other object-oriented programming language

Git and source control systems

Test automation frameworks