Customer Engineer Thermal

Overview

As a Customer Engineer for Thermal Management in Milan, you will provide hands-on support to the maintenance team, handling routine tasks and assisting with chiller systems to ensure safe, efficient operation. You will work closely with service technicians, perform basic cleaning, and manage site setup and safety measures. This role supports critical infrastructure for cooling systems, helping to maintain high equipment availability. You will join a global organization focused on operational excellence and customer-centric service, offering opportunities to grow your skills in a growing field.

Responsabilità Assist with scheduled and reactive maintenance of chillers and related equipment

Handle tools, materials, and components under technician guidance

Support tasks such as filter changes and coil cleaning

Perform basic cleaning and tidying of mechanical plant

Conduct manual handling of heavy parts and tools

Ensure safe access to equipment with barriers, signage, and platforms

Monitor inventory and report shortages

Transport parts to and from site

Adhere to health, safety and environmental procedures and report hazards

Requisiti fondamentali Experience in a technical service or test environment for air conditioning equipment

Computer literate (Word, Excel, Outlook)

Previous field service experience

Excellent customer service skills

Strong communication skills

Self-starter with planning, organization, and time-management abilities; able to work under pressure

Clean valid driving license

customer service orientation

clear communication

multi-tasking under pressure

air conditioning equipment maintenance

field service experience

basic computer literacy (Office programs)