Technical Customer Engineer

Overview

In this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth. The position requires strong technical expertise, proactive problem-solving, and travel within the territory. You will contribute to delivering safe, compliant field service and shaping customer success across the region.

Responsabilità Provide on-site technical support and service activities across the North-West Piedmont region

Install, configure, maintain, and repair equipment per procedures

Diagnose and resolve hardware, software, and system issues

Document service actions and findings according to requirements

Prioritize service requests to meet commitments

Collaborate with Sales to identify service opportunities and support revenue targets

Build and maintain strong customer relationships through professional communication

Provide technical guidance and basic user training as needed

Ensure safety, quality, and company policy compliance during field activities

Maintain service tools, equipment, and inventory in good condition

Identify recurring issues and propose improvements to product performance

Requisiti fondamentali 3-5 years in industrial service or equipment installation

Experience with PLC troubleshooting

Strong troubleshooting and analytical skills

Solid understanding of electromechanical, electronic, computer, and network-based systems

Ability to read and apply technical documentation and service procedures

Strong customer service orientation and communication skills in Italian and English

Ability to work independently and manage multiple priorities in a fast-paced field environment

Strong organizational and time management skills

Proficiency in Microsoft Office, SAP C4C, and other service management/CRM tools

Ability to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales)

Willingness to travel (70–80%), including international travel when needed

Adaptability and eagerness to learn new technologies and procedures

Ability to identify service opportunities while supporting customers in the field

customer service orientation

communication

independence and time management

PLC troubleshooting

electromechanical systems

electronic and computer systems