Quality Engineer

Overview

In this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements. You’ll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements. You will work with cross-functional teams to uphold high quality standards and support audits and CAPA initiatives. The position blends analytical problem-solving with collaboration to sustain customer satisfaction and operational excellence. This role offers a meaningful opportunity to shape quality outcomes across the EMEA region.

Retribuzione / Benefits benefits package tailored to the country of employment

remote work flexibility

career development opportunities

Responsabilità Support the development, implementation, and ongoing maintenance of the QMS in line with customer requirements and standards

Maintain QA system data and quality documentation

Ensure compliance with customer requirements, regulatory obligations, and industry standards

Monitor QMS effectiveness and recommend improvements

Support internal and external audits and ensure timely closure of corrective actions

Serve as the primary customer liaison for quality issues and inquiries

Lead structured problem-solving activities including RCA and 8D investigations

Drive the implementation and verification of CAPA actions

Build and maintain strong customer relationships through professional communication

Conduct fault trend analysis to identify recurring issues and improvement opportunities

Apply quality tools to improve process effectiveness and participate in CI initiatives

Analyze operational processes and propose quality and efficiency improvements

Collaborate with Sales, Engineering, and DC teams to support objectives

Provide quality expertise during customer engagement and onboarding

Develop, monitor, and report on quality metrics and KPIs

Prepare quality reports and present trends and recommendations to management

Ensure timely and accurate reporting of quality performance data

Requisiti fondamentali Minimum 5 years’ experience in Quality Engineering/QA

Strong knowledge of ISO 9001 and QMS

Experience leading customer-facing quality investigations and corrective actions

Fluency in Italian and English (written and spoken)

Excellent analytical and problem-solving abilities

Strong communication and stakeholder management

High organizational skills and ability to multitask

Quality management principles

8D Problem Solving

Root Cause Analysis (RCA)