Associate AI Solutions Architect

Overview

In this entry- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You’ll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys.

Retribuzione / Benefits hands-on enterprise AI experience

mentorship from AI architects

growth paths toward senior roles

exposure to real-world customer engagements

development of presentation and consulting skills

regionally tailored well-being programs

Responsabilità Support discovery sessions to understand business challenges and AI use cases

Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities

Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows)

Learn enterprise AI design/deployment, including API and data source integrations

Maintain reusable demo environments, assets, and solution documentation

Participate in customer workshops and product demonstrations with senior team members

Assist sandbox/trial engagements to validate use cases and document outcomes

Collaborate with sales to prepare technical responses and customer presentations

Gather customer feedback and share insights with Product Management and Engineering

Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices)

Contribute to internal enablement materials and training

Requisiti fondamentali Bachelor’s degree in a related field or equivalent practical experience

0–2 years in a technical, customer-facing, software, cloud, or AI-related role

Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work

Basic understanding of AI, ML, NLP, or generative AI concepts

Familiarity with APIs, web services, and modern software apps

Foundational programming skills (Python preferred)

Interest in learning cloud platforms and enterprise software

Basic understanding of data structures, databases, and system integrations

Strong written and verbal communication and collaboration skills

Willingness to learn from experienced teammates

Clear communication

Collaborative mindset

Problem-solving orientation

Basic AI/NLP concepts

APIs and web services

Python programming