Senior Customer Reliability Engineer

Overview

In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.

Retribuzione / Benefits Extra days off

Mental health support via Modern Health app

Competitive compensation package

Responsabilità Provide senior-level technical support for enterprise customers

Collaborate with development engineering to track escalations, bugs, and feature requests

Develop troubleshooting sessions, trainings, and guides for internal teams

Maintain and improve internal knowledge base articles

Triage and document bugs and enhancements observed in the field

Coordinate with Escalation Management on high-touch accounts

Participate in on-call rotation

Requisiti fondamentali 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)

Master-level Kubernetes and Linux experience

Proficiency in one or more scripting languages (bash/shell/python)

Knowledge of public cloud providers (AWS, Azure, GCP)

Strong problem-solving and diagnostic abilities

Effective written and spoken communication in English and French

Ability to balance multiple challenges simultaneously

Kubernetes (master level)

Linux

Bash/Shell/Python scripting