Software Analyst & Project Specialist

Overview

As Software Analyst and Project Specialist, you design application solutions aligned with user needs, ensuring functional capabilities, information flows, and supporting business processes. You will work with internal customers to elicit requirements, map AS-IS and TO-BE processes, and plan activities within time and cost constraints. You’ll monitor development progress, guide releases, and support UAT and transition activities to minimize business disruption. This role blends analysis, coordination, and hands-on involvement to deliver practical, scalable solutions.

Responsabilità Elicit user needs and define requirements with feasibility assessment

Support functional requirements and process mapping (AS-IS / TO-BE TO-BE)

Plan activities and timelines to present solutions within time/cost standards

Monitor development progress and contribute hands-on when needed

Lead or participate in UAT to ensure alignment with requirements

Coordinate release activities with ICT functions to minimize business disruption

Assist in early release phases and coordinate debugging and fix development

Document activities and prepare end-user training materials

Act as product contact and coordinate resolution of critical issues

Provide first-level support and suggest improvements

Promote learning, digital adoption, and innovation within the role

Encourage and develop use of digital technologies in processes and stakeholder relations

Promote sustainable development practices across processes and organizational culture

Requisiti fondamentali Collects internal customer needs and drives requirement definition and initial feasibility analysis

Supports requirements definition, business analysis, and process mapping to represent AS-IS and TO-BE flows

Defines activity plans and implementation timelines within time and cost standards

Monitors development progress and contributes hands-on when external suppliers are involved

Participates in testing activities (UAT) to ensure solution alignment with requirements

Interfaces with ICT functions for release activities to minimize business disruption

Provides early-release assistance and coordinates debugging/fix activities

Keeps activity records and documents per shared standards

Creates end-user training materials (user guides, tutorials)

Acts as product contact and coordinates with ICT for issue resolution

Delivers first-level support and identifies opportunities for improvements

Promotes learning and digital adoption to improve efficiency and responsibilities

Advocates and develops digital technologies in process management and stakeholder relations

Supports sustainable development actions linking environmental care, processes, and community

Analytical thinking

Cross-functional collaboration

Effective communication

Proactivity and initiative

Problem solving

Adaptability