Experience Acceleration Specialist

Overview

In this hands-on role you will design and build AI-enabled customer experience experiences within Genesys Cloud, turning concepts into reusable assets for sales, partners, and customers. You’ll work across CX, AI, and integration domains to deliver practical, scalable experiences that demonstrate value of orchestration and automation. You’ll stay current with AI capabilities and translate technical work into clear business outcomes, driving speed from idea to implementation while collaborating with cross-functional teams.

Retribuzione / Benefits flexible-first culture

paid volunteer time

August Free Fridays

well-being resources

regionally tailored programs

career growth and education support

Responsabilità Design, build, test, and iterate AI and Agentic Virtual Agent experiences in Genesys Cloud

Create lightweight apps, integrations, and automations using Genesys Cloud APIs/SDKs

Apply AI-first development practices across design, coding, testing, and documentation

Turn prototypes into scalable, reusable experience assets for GTM and customers

Collaborate with internal tech teams to identify repeatable use cases and gaps

Stay updated on Genesys Cloud AI capabilities and trends and turn knowledge into practical solutions

Requisiti fondamentali Hands-on app development experience (JavaScript/TypeScript, Python)

Experience with REST APIs, SDKs, authentication/OAuth, JSON, webhooks, Git

Proven use of AI-first development environments across solution design and iteration

Ability to evaluate AI-generated code for correctness, security, and business value

Experience designing/building AI-powered CX solutions, virtual agents, or agentic workflows

Working knowledge of Agentic AI concepts and orchestration

Ability to translate technical concepts into business value for stakeholders

English and Italian fluency

Autonomous, collaborative in a fast-moving environment

autonomy

collaboration

communication

JavaScript/TypeScript

Python

REST APIs