Digital Functional Senior Analyst

Overview

As a Digital Functional Senior Analyst, you bridge Business, Product and Technology to translate customer needs into scalable platform solutions. You’ll shape Costa’s digital ecosystem across channels, ensuring aligned requirements, dependencies and feasible delivery. You work closely with cross-functional teams to translate journeys into functional specs and assess platform capabilities. Join a collaborative team driving customer journeys, platform integrity and scalable digital initiatives with real impact.

Retribuzione / Benefits daily meal vouchers

exclusive discounts

Wellbeing@Costa platform

free medical insurance

welfare benefits for you and family

discounts on cruises and onboard services

Responsabilità Analyse business initiatives and customer journeys to produce detailed functional specifications for Costa's digital platforms

Assess cross-platform dependencies, impacts and interactions to maintain ecosystem consistency

Identify gaps, constraints and technical dependencies that affect delivery of digital initiatives

Collaborate with Business, Product and Technology stakeholders to align requirements and prioritize functional solutions

Define feasible, scalable, and sustainable digital solutions across channels

Requisiti fondamentali 5+ years in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar environment

Strong ability to translate business needs into detailed functional requirements and user stories

Solid understanding of customer journeys and digital ecosystems with mapping to platforms and integrations

Experience assessing dependencies and identifying platform constraints

Exposure to multiple digital platforms (CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty) is a plus

Familiarity with Agile methodologies and Jira

Fluency in English

Cross-functional collaboration

Analytical thinking and problem solving

Stakeholder management

CRM

CMS

eCommerce