IT Operations Support

Overview

In this role you will drive enterprise IT efficiency and resolve user incidents with urgency while supporting our cloud environment. You’ll manage the employee IT lifecycle, device enrollment, and access controls across Okta and Google Workspace. You will govern core collaboration tools, monitor endpoints, and ensure multi-cloud availability. You work at the intersection of customer service, security operations, and systems administration, making complex environments run smoothly and securely.

Responsabilità Resolve employee IT requests quickly and maintain SLAs

Categorize and escalate incidents using ITSM frameworks

Troubleshoot Mac, Windows, and mobile device issues

Oversee zero-touch hardware deployment and asset lifecycle with UEM tools like Iru

Configure device compliance, baselines, and patch management

Perform remote lock, wipe, and containment for compromised assets

Administer Slack, Zoom, and other SaaS apps (licensing, integrations, permissions)

Maintain conference room systems and provide AV support for events

Handle onboarding/offboarding and config changes across SaaS apps

Monitor endpoint health and respond to CrowdStrike alerts

Manage user lifecycles, access control, and security policies in Okta

Configure SSO and MFA integrations; conduct access audits

Administer Google Workspace (accounts, security, email routing, device policies)

Support cloud environments (AWS, GCP, Azure); manage IAM roles and security groups

Manage internal DNS records, domain configurations, and certificate renewals

Monitor and troubleshoot network connectivity and escalate major incidents

Create technical documentation and employee self-service guides

Requisiti fondamentali 3+ years in IT support, operations, or systems administration

Hands-on administration with Okta, Google Workspace, Slack, Zoom

Experience managing Mac and Windows endpoints using MDM/UEM tools (Iru, Jamf, Intune)

Familiarity with endpoint security tools like CrowdStrike or similar

Strong ITSM tool experience (Jira Service Management, ServiceNow, Freshservice) and SLAs

Ability to work quickly and prioritize in high-urgency situations

Working knowledge of AWS, GCP, Azure and DNS management

prioritization under pressure

clear communication

cross-functional collaboration

Okta administration

Google Workspace administration

Slack administration