Technical Platform Architect - CCaaS

Overview

In this role you lead the design, deployment, and optimization of Sprinklr platform solutions for enterprise customers, with a focus on CCaaS and digital transformation. You’ll work across sales, solution consultants, and delivery teams to ensure architectures meet customer goals and pave the way for successful implementations. You’ll define architecture blueprints, craft security and operational artifacts, and ensure best practices and compliance throughout delivery. This is a hands-on, customer-facing senior role that shapes large-scale customer experiences on Sprinklr’s unified platform.

Retribuzione / Benefits comprehensive benefits package

voluntary healthcare coverage where applicable

paid time off for wellbeing and personal time

Mentoring Program

region-based benefits information

career growth opportunities

Responsabilità Design and implement Sprinklr solutions for assigned accounts, validating designs with stakeholders

Lead solution architecture decisions and craft scoping estimates for TPA-driven engagements

Produce architectural artifacts, security documentation, and operational foundations

Create low-level designs and blueprints for digital transformation

Ensure best practices, configuration health, and adherence to UAT/sandbox protocols

Support project delivery, handover to customer success, and oversight during design

Share industry use cases and best practices to improve customer experience

Maintain awareness of Managed Services initiatives across accounts

Requisiti fondamentali 8+ years in architect/consulting roles with complex CCaaS/digital transformation focus

Sprinklr platform experience through implementations/integrations

Telco/call center network/infrastructure and SaaS/Cloud enterprise architecture

Experience with telephony, network, database, security, integrations

Ability to translate business objectives into outcome-focused roadmaps

Expert knowledge of CCaaS, CPaaS, CFM/CRM/CSM stacks

REST/SOAP APIs, Webhooks proficiency

SAML/SSO/OAuth authentication knowledge

Relational databases and MongoDB knowledge

English and Italian fluency

Role based in Milan with on-site presence 3 days/week

team player

proactive learner

strong stakeholder communication

CCaaS and digital transformation architectures

Call Centre technology stacks

CPaaS/CCaaS platforms