Customer Service Specialist - German speaker
Milano, Lombardia, Italy
OPENLANE Europe, formerly known as ADESA/CarsOnTheWeb is an online B2B platform for vehicles and connects lease & rental companies, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe.
To further increase our footprint in Europe, OPENLANE Europe is looking for a Customer Service Specialist!
Are you result-driven and do you enjoy negotiating with customers?
Is offering excellent customer service one of your talents?
Do the terms ambition, open minded and integrity match with your personal competencies?
Become part of our team of more than 25 nationalities and show us that you got what it takes!
Who is OPENLANE Europe?
OPENLANE Europe was founded in Belgium in 2004 and has offices in 5 European countries (Belgium, Italy, Netherlands, Germany, France) and the UK. Today, the headquarters of OPENLANE Europe are still located in Belgium (Tienen).
After the acquisition in 2019 by OPENLANE USA, a worldwide market leader of remarketing and technology solutions for vehicles, we became part of an even bigger group that guarantees to “Make used car wholesale easy”. This is a promise to our customers, who can experience operational excellence when working with us.
In a rapidly growing and evolving company like OPENLANE we are looking for dedicated people, who can make the difference in our growth scenario and have PRIDE in the company that they work for. We have a team of passionate people who respect each other, are integer, inclusive and who take ownership. Our OPENLANE people call our culture “family and result-driven” and like the flexibility and possibilities for internal mobility.
What will you do?
Gaining trust and building a positive business relationship with our customers (sellers and buyers of vehicles)
Supporting the customer throughout the entire buying and selling process including after-sales activities (via phone, emails and chat)
Getting in touch with customers to maximize the conversion rate and stimulate bids in the auctions
Negotiating between buyers and sellers
Who are you?
You are fluent in both German and English (knowledge of an additional European language is a bonus)
You have strong computer skills, including proficiency in CRM programs like Salesforce, or you are a quick learner
You have previous experience in a similar role or are a highly motivated recent graduate
You are a driven, enthusiastic, and communicative individual with a commercial mindset
You are goal-oriented and enjoy providing support to customers
You thrive in a team environment and are comfortable working internationally
You are available to work at the office for a minimum of three days per week
Benefits
OPENLANE Italy can give your career a boost and offers a full-option performance-led remuneration package.
In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as
- Yearly bonus, targeted amount at 100% is 1 monthly salary, pro-rated your employment
- Meal vouchers of 8 €/working day at the office
- Supplementary health insurance (FASI Open)
- Welfare program of 375€ net per quarter
- Laptop provided by the company
Are we the perfect match?
Can you fulfill this vital function within our online auction platform?
Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
Then GO FOR IT and bring your career to the next level!
Send us your CV and become part of the OPENLANE family.
OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees
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