Sales Account Manager, Italy

Overview

As an Account Manager focused on strategic partnerships, you drive growth and value for CHEP’s customers in a B2B setting. You collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability. You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains. This role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global logistics and sustainability.

Retribuzione / Benefits Meal vouchers

Employee Assistance Programme (EAP)

Option to participate in company share scheme

Life Insurance

Personal Accident Insurance

Annual Bonus of 15%

Responsabilità Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets

Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability

Lead contract negotiations and commercial tenders to secure favorable terms

Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records

Monitor account performance metrics (including NPS) and develop action plans for improvement

Build networks within customers’ organizations to drive strategic supply chain initiatives

Identify and secure new business opportunities to maintain a robust sales pipeline

Drive revenue retention and expansion through long-term partnerships and tailored solutions

Requisiti fondamentali B2B sales/account management experience

Experience in food/food processing/packaging/supply chain

Track record of growing customer relationships and delivering commercial results

Ability to influence stakeholders across cross-functional/matrix organizations

Strong commercial acumen, negotiation, and solution-selling skills

CRM experience (Salesforce or similar)

Strong communication and presentation skills

Italian and English proficiency (essential); additional European language desirable

Building relationships

Adaptability

Empathy

Salesforce or similar CRM tools

Data storytelling

Digital Customer Solutions (DCS)